Hotel Ex Hacienda La Pitaya

Cancellation Policies

Flexible 24 hrs

For cancellations between 0 and 1 days before arrival, a penalty of 100% of the total reservation will be applied.

Non-refundable

For all cancellations, a penalty of 100% of the total reservation will be applied.


Payment Methods


1. Pay Now

100% of the total amount will be charged at the time of booking.

2. Pay at the Hotel

5% will be charged at the time of booking and the remaining amount will be settled at check-in.


Payment Information


  • In case of no-show or cancellation in accordance with the policy, the credit card provided at the time of booking will be automatically charged or refunded, as the case may be. reservation.
  • Upon check-in, guests are required to present photo identification and the credit card used for full payment or as a guarantee for the reservation.
  • By making your reservation, you agree that associated transaction fees and service costs are non-refundable. This means that if your reservation is cancelled, these costs will not be refunded, as they correspond to the services processed at the time of confirmation.

About us

Hotel Ex Hacienda La Pitaya

Our hotel gives you the opportunity to disconnect and reconnect with the tranquility that only nature can offer. Immerse yourself in revitalizing hot springs and let yourself be enveloped by the beauty and serenity of our large green areas.