Payment Information
No-show fees or cancellation penalties, as per policy, will be automatically charged to the credit card used to generate the reservation. Upon check-in, guests must present photo identification and the credit card used on the website for full payment or guarantee payment.
General Policies
- (1) Cancellations: The period to cancel without penalty begins at the beginning of the check-in day. For example, if check-in is on January 1st and the policy allows cancellations up to 2 days before, the cancellation must be made before 11:59 pm on December 29th. Exceptions may be considered, with prior authorization from the hotel.
- (2) Early Departure or No Show: Early departure or no show will result in cancellation and a 100% penalty. Exceptions may be considered, with prior authorization from the hotel.
- (3) Reservation Modification: "Non-Refundable" reservations do not allow changes of dates or names. Extending the reservation implies extending the original policies and restrictions. Exceptions may be considered, with prior authorization from the hotel.
- (4) Refunds: No refunds will be issued for late check-in or early check-out. For flexible reservations with full or partial refunds, cancellations will be processed within 10 business days after the corresponding request and confirmation.
- (5) Important: Stay extensions require a new reservation. All guests must be correctly registered at the time of generating the reservation, otherwise additional costs may be incurred at check-in. Accommodation availability at the same property for additional guests is not guaranteed. Guests under 18 years of age can only check in with a parent or official guardian. The price does NOT include applicable hotel service charges, optional incidental charges (such as minibar snacks or phone calls, etc.), or regulatory surcharges. The hotel will assess these fees, charges, and surcharges at checkout.
Force Majeure Policy
- Natural Disaster: Return certificate valid for unused nights within 1 calendar year. Non-transferable and non-redeemable for cash. Subject to availability and restrictions.
- Natural Disaster Alert: No penalty for date changes within 72 hours of the alert.
- No Shows: No penalty from the issuance of the alert until 5 days after the hotel returns to normal.
- Early Departure: Early departure without penalties, receiving a certificate for unused nights, valid for 1 year.
- Rescheduling: Original rate guarantee for travel within 1 year of the original date. Must be rescheduled within 30 days of the natural disaster, seasonal restrictions apply.
- Policy Changes: The policy is subject to change without prior notice.
